Frontier — Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between Parallel Frontier Labs Inc. (“Parallel Frontier,” “we,” “us,” or “our”) and the organization or, where there is no organization, the individual that accesses or uses the Services (“Customer,” “you,” or “your”). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

If you and Parallel Frontier have signed a separate written master agreement covering the Services, that agreement governs and controls over these Terms to the extent of any conflict.

1. Definitions

“Services” — the Frontier desktop application, Customer Cloud/BYOC deployments (where offered), Hosted PFL Cloud, inference and control-plane services, the parallelfrontier.io website, and related software, documentation, and updates.

“Authorized User” — an individual (such as your employee or contractor) whom you permit to use the Services under your account.

“Customer Content” — the prompts, instructions, code, files, folders, URLs, audio, configurations, and other data that you or your Authorized Users submit to or through the Services.

“Output” — the content the Services generate in response to Customer Content, including code the Agent writes, suggests, or executes.

“Agent” — the autonomous AI agent within Frontier that reads, writes, and executes code and takes other actions you direct.

“Connected Subscription” — a third-party AI service subscription belonging to you that you connect to the Services so that certain processing runs under your own provider relationship.

“Feedback” — suggestions, ideas, or other input you provide about the Services.

2. The Services; accounts; eligibility

2.1 Access. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the term.

2.2 Accounts and Authorized Users. Access is provisioned by invitation and organized into workspaces. You are responsible for your account, for all activity under it, for your Authorized Users’ compliance with these Terms, and for maintaining the confidentiality of credentials. Notify us promptly of any unauthorized use. You will provision and deprovision Authorized Users promptly, including on personnel departure.

2.3 Eligibility. The Services are intended for business use by organizations. You represent that you and your Authorized Users are at least 18 years old and are using the Services for business, not personal, purposes.

2.4 Connected Subscriptions. You may connect your own third-party AI subscription so that certain processing runs under your provider relationship. If you do:

1. Your use of that service is governed by your agreement with that provider, and you are responsible for compliance with it.

2. You represent that the subscription you connect carries terms appropriate to the data you submit through it. Consumer and free tiers generally do not provide zero-retention or no-training protection and several expressly permit human review of submitted content. We do not verify your subscription tier.

3. Your provider credential remains on your device unless we expressly agree otherwise in a signed order form or enterprise agreement.

4. You are responsible for charges your provider assesses for activity we initiate at your direction under a Connected Subscription, except to the extent the charges result from our error, our breach of these Terms, or Agent activity materially exceeding the scope of your instruction.

3. Fees and payment

3.1 Fees. You will pay the fees for the plan or usage you select. Unless stated otherwise, fees are quoted and payable in U.S. dollars, are non-refundable except as expressly provided, and are exclusive of taxes, which you are responsible for (other than taxes on our net income).

3.2 Subscriptions and usage. Subscription fees recur for the period selected and renew automatically unless cancelled before the renewal date. Usage-based fees are billed as incurred based on our measurements. We will provide reasonable supporting detail on request, and you may dispute a measurement in good faith within thirty (30) days of the invoice; we will investigate and correct any error.

3.3 Late payment; suspension. We may suspend the Services for non-payment after notice. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law.

3.4 Changes to fees. We may change fees for a renewal term on prior notice; changes take effect at renewal.

4. Customer Content, Output, and intellectual property

4.1 Ownership. As between the parties, you retain all right, title, and interest in Customer Content and Output. To the extent we hold any right, title, or interest in Output, we assign it to you, subject to our and our licensors’ rights in the underlying Services. Because Output is generated by AI, we do not warrant that it is unique, original, or protectable, and similar or identical Output may be generated for others.

4.2 License to us. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Content and Output solely to provide, secure, support, and maintain the Services for you. Except for this limited license, we acquire no rights in Customer Content or Output.

4.3 No training on your content. We will not use Customer Content or Output to train, fine-tune, develop, or improve any AI model of ours, and we do not permit AI providers we engage to use Customer Content or Output for model training under the provider terms we use for the Services. Retention and training behavior at a Connected Subscription provider is governed by your agreement with that provider — see §5.3. We may use aggregated or de-identified operational data that does not identify you or any individual to operate, secure, and improve the reliability of the Services.

4.4 Your responsibilities and representations. You represent and warrant that you own or have all rights, consents, notices, permissions, and authority necessary to submit Customer Content and to have it processed as contemplated here, including any nonpublic personal information or other regulated personal data, and that doing so does not violate any law or any third party’s rights. You are responsible for determining whether the Services are appropriate for the categories of data you submit and for maintaining backups of your data.

4.5 Feedback. If you provide Feedback, you allow us to use it without restriction or compensation, but we will not identify you publicly as the source without your permission.

4.6 Our intellectual property. We and our licensors retain all right, title, and interest in the Services and all software, models, methodologies, know-how, and improvements, including improvements derived from Feedback. All rights not expressly granted are reserved.

5. AI providers and data handling

Customer Content can reach an AI provider by three routes. Our commitments differ by route, and we state them separately rather than making one blanket promise.

5.1 Route 1 — Open-weights models. Certain processing runs on open-weights models served by inference providers. Under the provider terms and account-level settings we use for the Services, those providers do not use Customer Content to train models and do not retain Customer Content beyond transient processing needed to serve each request.

5.2 Route 2 — Frontier models. Certain features route to frontier AI providers under our accounts. Under the provider terms we use for the Services, those providers do not use Customer Content to train models; they may retain Customer Content for a limited period (typically up to thirty (30) days) solely for abuse monitoring and legal compliance, as further described in our Privacy Policy.

Important: these features route under our accounts even where you have connected your own subscription under §5.3. Connecting a Connected Subscription does not move all processing onto your provider relationship. The Subprocessors page identifies which providers we engage directly.

5.3 Route 3 — Your Connected Subscription. Where you connect your own AI subscription, that processing — other than the features described in §5.2 — runs under your provider relationship. Retention and training behavior is governed by your agreement with that provider, not by these Terms. We are not a party to it, cannot warrant it, and do not verify your subscription tier. See §2.4(b).

5.4 Subprocessors. The subprocessors we engage, the function each performs, whether each receives Customer Content, and where each processes data are identified on our Subprocessors page. We will provide at least thirty (30) days’ advance notice before adding or replacing a subprocessor that processes Customer Content, during which you may object on reasonable data-protection grounds as described in applicable enterprise data-protection terms, if any, or otherwise by written notice before the change takes effect. We impose data-protection, confidentiality, and security obligations on each subprocessor that processes Customer Content through written terms appropriate to the processing it performs, and require equivalent flow-down to any sub-subprocessor.

5.5 Permitted retention exceptions. Customer Content may be retained or disclosed to the limited extent necessary to: (a) investigate or address suspected fraud, abuse, security incidents, or violations of these Terms or the Acceptable Use Policy; or (b) comply with law or valid legal process. Such retention is limited to what is reasonably necessary for that purpose.

5.6 Retention and deletion. We retain Customer Content for the period set out in the applicable order form, written agreement, or service configuration. We will delete or return Customer Content as described in that agreement or configuration and any written deletion or export instructions we accept, except to the extent retention is required by law, your regulated-recordkeeping obligations, or reasonably necessary for security, fraud or abuse prevention, backups, billing or tax records, disputes, or legal holds.

6. Acceptable use

6.1 Responsibility for the Agent’s actions. The Agent can read files from folders you attach, write files to your local disk when directed, execute code in a sandbox on your device, in a Customer Cloud/BYOC environment, or in a Hosted PFL Cloud environment (which may have network access), and, if you enable it, operate a web browser within sessions you are signed into. You are responsible for activity under your account and for actions the Agent takes on your systems, files, and accounts, including code the Agent writes, modifies, or executes. You will maintain appropriate human oversight and will not direct the Agent to act on any system, data, or account you are not authorized to access.

6.2 Acceptable Use Policy. Your use is subject to our Acceptable Use Policy, which is incorporated into these Terms and which we may update as provided there.

6.3 Prohibited uses. Without limiting the Acceptable Use Policy, you will not use the Services to: (a) develop, deploy, or facilitate malware, ransomware, or other malicious code; (b) gain unauthorized access to, disrupt, degrade, or scrape any system, network, account, or data; (c) infringe or misappropriate any intellectual property, privacy, publicity, or confidentiality right; (d) engage in unlawful, fraudulent, deceptive, or harmful activity, or generate unlawful content; (e) misrepresent Output as human-generated where doing so is deceptive or unlawful; (f) exceed or circumvent usage limits or interfere with the integrity or performance of the Services; or (g) violate §6.4.

6.4 Competitive and extraction restrictions. You will not: (a) reverse engineer, decompile, or attempt to derive the source code, model weights, or training data of the Services, including through prompt-based extraction or model-inversion or model-extraction attacks; (b) use the Services or Output to develop, train, or improve a competing product or AI model; (c) publish benchmark or comparative-testing results for competitive marketing purposes, where you are a competitor or acting on a competitor’s behalf, without our prior written consent; or (d) remove or obscure any proprietary notice.

Nothing in §6.4(c) restricts your ability to conduct internal evaluation and testing, or to disclose results to your regulators, examiners, auditors, outside counsel, or your own compliance function.

6.5 Export controls and sanctions. You will comply with all applicable export-control and economic-sanctions laws, including those administered by the U.S. Department of Commerce (EAR) and the U.S. Treasury Office of Foreign Assets Control (OFAC). You represent that you and your Authorized Users are not located in, organized under the laws of, or ordinarily resident in a comprehensively sanctioned or embargoed jurisdiction, are not on any restricted-party or Specially Designated Nationals list, and will not use the Services for any prohibited end-use.

6.6 Anti-corruption. Each party will comply with applicable anti-corruption, anti-bribery, and anti-money-laundering laws, including the U.S. Foreign Corrupt Practices Act.

6.7 Suspension. We may suspend or restrict access, in whole or in part, if we reasonably believe you have violated this Section, present a security or legal risk, or fail to pay. Where practicable we will give notice, but we may act immediately where necessary to protect the Services, us, or others.

7. AI output; no reliance; no professional advice

7.1 Nature of AI output. The Services use artificial intelligence and large language models. Output — including code the Agent writes, suggests, or executes — may be inaccurate, incomplete, outdated, insecure, or otherwise unreliable, and may produce errors or “hallucinations.” You should not rely on Output as a sole source of truth. You are responsible for reviewing, testing, validating, and approving all Output before relying on it, deploying it, or executing it.

7.2 Automated code execution. By enabling or directing features that automatically generate and execute code, you acknowledge and assume the risks associated with such execution, including system outages, software defects, data loss or corruption, and security vulnerabilities. You are responsible for ensuring appropriate safeguards, testing, monitoring, and backups.

7.3 Security and code review. Where Output includes any assessment, analysis, or generation relating to code, configurations, security posture, or vulnerabilities, we make no representation that the Output identifies all relevant issues, vulnerabilities, defects, errors, or compliance gaps. Such Output is a non-exhaustive aid only and is not a substitute for your own review, testing, audit, and independent verification.

7.4 Not professional or financial advice; no fiduciary duty. The Services do not provide financial, investment, accounting, legal, tax, or regulatory advice, and no Output constitutes such advice or a recommendation. No fiduciary, advisory, broker-dealer, investment-adviser, attorney-client, or accountant-client relationship is created by your use of the Services. You are responsible for your own compliance with all laws applicable to your business, including securities, banking, and financial-services regulation.

7.5 Regulatory recordkeeping and review. If you are subject to recordkeeping obligations — including Advisers Act Rule 204-2 — you remain responsible for satisfying them. The Services generate task transcripts and execution traces to assist, but we do not act as your books-and-records provider and the Services are not a compliant archive. You will apply human review to any Output before it is sent to a client, prospect, regulator, or the public.

8. Data protection and security

8.1 Data Processing Addendum. To the extent we process personal data on your behalf, data-processing terms may be addressed in a separate written agreement when available. Where any such signed data-processing terms conflict with these Terms regarding the processing of personal data, those data-processing terms control.

8.2 Regulated data. You may submit regulated data, including nonpublic personal information subject to GLBA, only in accordance with applicable signed data-processing or security terms, if any, and only after determining that the Services, the applicable deployment model, and the subprocessors and providers used for that processing are appropriate for that data. For Customer Content that you submit, we act as your service provider or processor and do not act as a financial institution, broker-dealer, investment adviser, or other regulated financial-services entity solely by providing the Services. You remain responsible for determining and satisfying your own GLBA, SEC, Regulation S-P, books-and-records, privacy, consent, notice, supervisory, retention, vendor-management, and other legal and regulatory obligations that apply to you and to that data.

8.3 Security. We maintain a written information-security program with administrative, technical, and physical safeguards appropriate to the sensitivity of the data we process and the applicable deployment model, as further described in our Privacy Policy and any applicable signed security terms. We do not currently claim or represent that the Services are certified or attested under SOC 2, ISO 27001, PCI DSS, HIPAA, FedRAMP, or any equivalent framework, unless we expressly state otherwise in a signed agreement or current written security documentation.

8.4 Security incident notification. We will notify you without undue delay after we become aware of a security incident affecting Customer Content or personal data we process on your behalf (“Security Incident”). Notification will include information reasonably available to us and required by applicable law or any applicable signed data-processing terms, if any, and will be updated as appropriate as our investigation progresses. We will reasonably cooperate with your own notification obligations, including under GLBA and Regulation S-P, but you remain responsible for determining whether, when, and how to notify your customers, regulators, or other third parties.

8.5 Vendor diligence and audit. On reasonable request, no more than once annually (and following a Security Incident affecting you), we will: (a) complete a reasonable security questionnaire; (b) provide our then-current third-party audit report or attestation, if any; and (c) provide a summary of our most recent penetration test, if any. Materials under (b) and (c) are our Confidential Information and provided under NDA. This §8.5 is in addition to any audit rights in applicable signed data-processing terms, if any.

8.6 Allocation of security responsibility. You are responsible for securing your own systems, credentials, networks, and Customer Cloud/BYOC environments in which you run the Agent and execute Output, and for maintaining backups. This includes the Agent’s persistent browser profile, which may retain authenticated sessions on your device. We are responsible for securing the Hosted PFL Cloud infrastructure that we operate, as described in §8.3. Except to the extent a Security Incident results from our breach of §8.3, we are not responsible for security incidents arising from your systems, your configurations, Customer Content, or actions you direct the Agent to take.

9. Service levels and support

9.1 Availability. We will use commercially reasonable efforts to make the Hosted PFL Cloud Services available, excluding planned maintenance and downtime caused by third-party providers, Customer Cloud/BYOC environments, your systems or configurations, force majeure events, or other circumstances outside our reasonable control. Customer Cloud/BYOC environments are your responsibility except to the extent expressly stated in an order form or signed agreement.

9.2 Service credits. Service credits apply only if expressly stated in an order form, signed agreement, or published service-level terms applicable to your plan. Any such credits are your sole and exclusive remedy for the covered availability commitment.

9.3 Maintenance. We will use commercially reasonable efforts to provide advance notice of planned maintenance and to schedule it in a way that minimizes material disruption.

9.4 Support. We will provide support through the channels and during the times we make available for your plan or as otherwise stated in an order form or signed agreement.

10. Term, termination, and suspension

10.1 Term. These Terms apply while you use the Services and for any subscription term you purchase.

10.2 Termination. Either party may terminate for the other’s material breach that remains uncured thirty (30) days after written notice. We may terminate or suspend immediately for your violation of §6 or §8.2, or for insolvency or a legal or security risk.

10.3 Effect of termination. On termination, your right to access the Services ends. You may export Customer Content for thirty (30) days following termination, in a machine-readable format. We will retain and delete Customer Content as described in §5.6, except as required by law or under §5.5. Where we hold a Connected Subscription credential, we will destroy it within the same period applicable to Customer Content deletion.

10.4 Survival. Sections 1, 3 (for amounts accrued), 4, 5.5, 6.4, 6.5, 6.6, 7, 8.6, 10.3, 11, 12–17, and any provision that by its nature should survive, survive termination.

11. Confidentiality

Each party may receive the other’s confidential information. The receiving party will use it only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need it and are bound by confidentiality. These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully obtained from a third party, and do not prevent disclosure required by law (with notice where lawful).

Confidentiality obligations survive for five (5) years after disclosure; for trade secrets, for as long as they remain trade secrets; and for Customer Content and any nonpublic personal information, perpetually. Customer Content is your Confidential Information.

12. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR THE EXPRESS COMMITMENTS IN §5, §8, AND §9, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES OR OUTPUT WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, OR ACCURATE.

Beta features. We may designate a feature as “beta,” “preview,” or “evaluation” in the Services or in writing. Such features are provided “AS IS,” without warranty, service-level commitment, or indemnity, and may be changed or withdrawn at any time.

13. Limitation of liability

13.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

13.2 General cap. EXCEPT AS PROVIDED IN §13.3 AND §13.4, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE.

13.3 Increased cap for confidentiality and data claims. OUR LIABILITY FOR (a) BREACH OF OUR CONFIDENTIALITY OBLIGATIONS UNDER §11, AND (b) CLAIMS ARISING FROM OUR BREACH OF §8.3 IN RESPECT OF CUSTOMER CONTENT WE PROCESS, WILL NOT EXCEED TWO TIMES (2×) THE AMOUNT IN §13.2, SUBJECT TO A FLOOR OF $25,000.

13.4 Excluded claims. The exclusion in §13.1 and the caps in §13.2–13.3 do not apply to: your payment obligations; your indemnification obligations under §14.1; your breach of §6; or either party’s gross negligence, willful misconduct, or fraud. Our indemnification obligation under §14.2 is subject to the increased cap in §13.3.

14. Indemnification

14.1 By you. You will defend, indemnify, and hold harmless Parallel Frontier and its affiliates, officers, and employees from any third-party claim, and resulting losses, arising from: (a) Customer Content, including any claim that it infringes or misappropriates a third party’s rights or violates law; (b) your or your Authorized Users’ use of the Services in violation of these Terms or applicable law; (c) actions you direct the Agent to take on any system, data, or account; or (d) your breach of §6.

14.2 By us (paid Services). For Customers using paid Services, we will defend you against a third-party claim that the Services, as provided by us and used in accordance with these Terms, infringe that third party’s U.S. intellectual property rights, and will pay resulting damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Content, Output, combinations with non-Frontier products, modifications not made by us, use in violation of these Terms, or use of a superseded version. If the Services become subject to an infringement claim, we may procure the right to continue, modify or replace the affected component, or terminate the affected Services and refund prepaid, unused fees. This §14.2 states our entire liability and your exclusive remedy for intellectual-property infringement.

14.3 Procedure. The indemnified party will promptly notify the indemnifying party, allow it to control the defense (without settling in a way that admits liability or imposes obligations on the indemnified party without consent), and provide reasonable cooperation.

15. Dispute resolution; governing law

15.1 Governing law. These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods.

15.2 Venue. The state and federal courts located in the State of Delaware — the Delaware Court of Chancery and the U.S. District Court for the District of Delaware, in New Castle County — have exclusive jurisdiction. Each party consents to personal jurisdiction and venue there and waives any objection.

15.3 Jury waiver. EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY.

15.4 Optional arbitration. The parties may, by mutual agreement in an order form or signed writing, elect binding arbitration under the AAA Commercial Arbitration Rules before a single arbitrator seated in Wilmington, Delaware.

15.5 Equitable relief. A breach of §4.6, §6.4, or §11 may cause irreparable harm for which monetary damages are inadequate, and the non-breaching party may seek injunctive relief without posting a bond or proving actual damages.

16. Changes to these Terms

We may modify these Terms by posting an updated version and providing notice (in-product, by email, or on our website). Material changes take effect thirty (30) days after we provide notice; other changes take effect when posted. Your continued use after the effective date constitutes acceptance.

If you do not agree to a material change, you may terminate on notice before it takes effect and we will refund any prepaid, unused fees for the remainder of the then-current term.

17. General

17.1 Order of precedence. In the event of conflict, the following order controls: (1) a signed master agreement, order form, or signed data-processing terms, as applicable; (2) these Terms; (3) the Acceptable Use Policy; (4) the Privacy Policy; and (5) any published service-level terms applicable to your plan.

17.2 Publicity. Neither party will use the other’s name, logo, or trademarks in publicity without prior written consent. We will obtain your consent before referencing you as a customer.

17.3 Assignment. You may not assign these Terms without our prior written consent, not to be unreasonably withheld. We may assign in connection with a merger, acquisition, financing, or sale of assets. Any prohibited assignment is void.

17.4 Force majeure. Neither party is liable for any delay or failure (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, labor disputes, governmental action, and failures of utilities, the internet, cloud infrastructure, or third-party model providers.

17.5 Independent contractors; no third-party beneficiaries. The parties are independent contractors. These Terms create no third-party beneficiary rights, except that our affiliates, officers, and employees are beneficiaries of the disclaimers, limitations, and indemnities that reference them.

17.6 U.S. Government end users. The Services are “commercial computer software” under FAR 12.212 and DFARS 227.7202. Government end users acquire only the rights granted to other end users under these Terms.

17.7 Notices. Legal notices to us must be sent to [email protected]. We may provide notice to you through the Services or to your account email.

17.8 Copyright / DMCA. We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. Send notices to our designated agent at [email protected]. We may terminate repeat infringers.

17.9 Severability; waiver; entire agreement. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in effect. A party’s failure to enforce is not a waiver. These Terms, together with the documents listed in §17.1, are the entire agreement between the parties regarding the Services and supersede all prior understandings.